In this section we cover some of the most frequently asked questions.
Are these products Australian made?
Yes, all our products are lovingly homemade in Melbourne, Victoria. We use ingredients sourced from local suppliers wherever possible.
Are the soaps vegan or vegetarian?
Many of our products do not consist of any animal products. However some colourants may contain animal products, therefore we only recommend our Completely Natural range for those who are vegan or vegetarian.
How much is shipping?
Shipping depends on the total weight of your order. If your order is less than 1kg (including the products and packaging), postage is $8. If your order is more than 1kg, postage is $20.
How soon will my order arrive?
Orders are delivered within 2 – 6 business days via Australia Post depending on your location.
Do you ship internationally?
At the current time we do not ship outside of Australia.
Are your products environmentally friendly?
At Lovely Lloyd’s we minimise our environmental impact as much as possible, through both our production process and packaging. Any glitters or similar embellishments used in our products are biodegradable. We use minimal plastic and avoid the use of unnecessary chemicals.
Do you do custom orders?
If you’re dreaming of a certain soap or bath bomb, just get in touch with us. We are happy to create special customised items for birthdays or weddings where possible. Please note that soaps generally take 4-6 weeks to produce and cure before they can be used, products like bath bombs can be made on shorter notice.
How long do I have to use your soap?
Cold process soap generally has a shelf life 12 -18 months. We recommend using the soaps shortly after receiving them. The fragrance will slowly fade away in cold process soap and we want you to enjoy your soap at its best!
Do you charge GST?
Not currently. Long story short, being brand new we don't turn over enough GST to have to charge and report on it.
I need help, who can I contact?
If you need help with an order or have a general question, please email firstname.lastname@example.org